Ready to build the essential skills for a thriving career in tech? This comprehensive course prepares individuals for a dynamic role in IT Support, equipping you with the foundational knowledge and practical expertise to tackle common technology challenges.
You will gain the skills necessary to troubleshoot common IT issues, configure hardware and software systems, and provide excellent customer service. This course goes beyond basics, introducing you to cybersecurity fundamentals, Windows system administration, Linux commands, and preparing you for the Microsoft 365 Certified: Fundamentals (MS-900) exam. It's designed to empower individuals with the technical knowledge needed to pursue careers in the growing field of Information Technology and serve as a solid foundation for advanced certifications like CompTIA A+ and CompTIA Security+.
IT Support professionals are the backbone of every organization, ensuring technology runs smoothly and users stay productive. This course is designed to empower you to:
Become a Problem-Solving Expert: Develop the crucial skills to diagnose and resolve a wide range of common technical problems, making you an invaluable asset.
Master Hardware & Software Basics: Gain a foundational understanding of computer components and software configuration, essential for any IT role.
Understand Cybersecurity Fundamentals: Get introduced to critical cybersecurity topics, protecting users and systems from internet threats and scams.
Prepare for Industry Certification: Study for the Microsoft 365 Certified: Fundamentals (MS-900) exam, demonstrating your foundational cloud and M365 knowledge.
Build a Broad IT Foundation: Develop skills across various IT domains, preparing you for advanced certifications and diverse career pathways in information technology.
By the end of this course, you'll be able to:
Understand Computer Hardware: Learn about motherboards, cables, power supplies, displays, and other essential computer hardware components.
Develop Troubleshooting Skills: Learn to diagnose and resolve common technical problems across hardware, software, and networks.
Master Introductory Cybersecurity: Understand concepts like internet threats, scams, and social media safety to protect users and data.
Grasp Advanced IT Concepts: Be introduced to the fundamentals of Windows system administration, client-side virtualization, and essential Linux commands.
Prepare for MS-900 Certification: Study cloud concepts and the Microsoft 365 platform's apps and services in preparation to become Microsoft 365 Certified.
Build a Solid IT Foundation: Develop your IT skills in preparation for advanced certification pursuits, such as the CompTIA A+ and CompTIA Security+ exams.
This comprehensive course provides hands-on training across crucial IT domains, preparing you for immediate impact:
Explore the essential components of a computer system, including motherboards, CPUs, memory, storage, power supplies, and various peripherals.
Learn to install, configure, and manage Windows operating systems, understanding file systems, software installation, and basic command-line interfaces.
Gain a foundational understanding of computer networking, including network types, protocols, IP addressing, and troubleshooting common connectivity issues.
Develop systematic approaches to diagnosing and resolving common hardware, software, and network problems, emphasizing critical thinking.
Get introduced to foundational cybersecurity concepts, including common threats, phishing scams, social engineering, and best practices for online safety.
Study core cloud concepts and explore the apps and services within the Microsoft 365 platform, preparing for the Microsoft 365 Certified: Fundamentals (MS-900) exam.
Learn basic Linux commands for system administration and explore the fundamentals of client-side virtualization for creating isolated computing environments.
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Our instructors are passionate about teaching and committed to your success. They bring real-world experience and a clear, engaging teaching style to make learning Python enjoyable and effective.
Enroll in "IT Support Professional" today and build the foundation for a dynamic future in Information Technology!
Attendance required
100% completion of graded exercises.
Q: What are the prerequisites for this course? This comprehensive course prepares individuals for a career in IT Support and has no specific technical prerequisites. It is suitable for beginners interested in the field of Information Technology.
Q: What software do I need? Once registered, students only need a personal computer with internet access. The course is delivered via our Codecraft App Learning Management System, which provides the necessary tools and allows access from anywhere.
Q: Is this course self-paced or live? This is an instructor-led course. Classes are delivered synchronously through the Codecraft Institute’s Learning Management System, Codecraft App. Students are expected to attend classes on a regular basis.
Q: What kind of support will I receive? Students have access to various online tools within their course, including the downloadable syllabus, lectures, audio or video streams, and other relevant learning materials. Instructors are available for questions via chat, forums, and scheduled consultations. There is also technical assistance for the online course platform.
Q: What are the technical requirements for the course? A personal computer with internet access is required. Students will be provided with a username and password to access their personal page within the Codecraft App Learning Management System.
Q: Can I get a refund if the course isn't for me? Should a student’s enrollment be terminated or cancelled for any reason, all refunds will be made according to the following refund schedule: Cancellation can be made in person, by electronic email or by certified mail. All monies will be refunded if the school does not accept the applicant or if the student cancels within three (3) business days after signing the enrollment agreement and making initial payment, with the exception of the application fee. Cancellation after the third (3rd) Business Day, but before the first class, will result in a refund of all monies paid, with the exception of the application fee and any certification or voucher fees. Cancellation after attendance has begun through 40% completion of the program, will result in a pro rata refund computed on the number of hours completed to the total program hours. Cancellation after completing more than 40% of the program will result in no refund. When calculating the refund due, the last date of actual attendance by the student is used in the calculation unless earlier written notice was received. Refunds will be made within 30 days of termination of the student’s enrollment or receipt of a Cancellation Notice from the student.
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